Cleaning and care

Frequently asked questions

How do I care for my hearing aid?

Protect your aid from dirt
Always make sure that your fingers are clean and dry before touching your hearing aid. The microphone input is very small and can become blocked if handled improperly.

Avoid impacts
Avoid dropping the hearing aid on hard surfaces. This can happen while cleaning or changing the battery. Take care when inserting or removing your hearing aid.

Protect your hearing aids from the effects of high temperatures
You should never expose your hearing aid to heat. Protect it from direct sunlight (at home or in a parked car) and do not place it near heaters.

Protect your hearing aid from moisture
Remove the hearing aid from your ear before showering, bathing or swimming. Due to high moisture levels, you should not leave it in the bathroom. Occasionally clean your ears before inserting the hearing aids. Moisture and condensation can damage the electronics in your hearing aid. We recommend that you remove the battery from the hearing aid at night and to leave the battery compartment open. You can use special drying systems that are available from your hearing care professional.

Keep away from children and pets
Place the aid out of reach of children and pets. Hearing aids that are still switched on and lying around emit high pitched sounds that can irritate dogs. This has resulted in some aids getting eaten by pet dogs.

Avoid contact with hair spray or make-up
Fine particles from hair spray or make-up powder can clog up the microphone input and jam the volume control switch. Remove your hearing aid before applying body care products and cosmetics.

Gently clean your hearing aid with a soft, dry towel. Alcohol, solvents or cleaning products cause damage.

Ear hygiene
Always pay attention to proper ear hygiene. So that your hearing aids can provide the best performance, your ears must always be free of earwax and debris, e.g. dry skin or infections, the same also applies to the earpiece in Behind-The-Ear aids. You can get products to help keep the ear or earpieces clean from your hearing care professional. They will be able to examine your ear and hearing aids thoroughly for any blockages caused by ear wax, or debris and check that the hearing aids are functioning properly.

Store your hearing aids in a safe place
When you are not using your hearing aids, store them in the dry cloth. Always transport your hearing aids in their storage case. Remove the batteries if you are not going to use the hearing aids for a long period of time.

Only have repairs performed by specialists
Do not attempt repairs yourself. Only have repairs performed by your hearing care professional, you may cause irreparable damage and void to the hearing aids warranty.

How to properly clean and care for your In-The-ear hearing aids

Your hearing care professional will give you detailed information on how to clean your hearing aids and can recommend to you the Phonak Cleaning and Care Line products.

  • Water and solvents can damage the sensitive electronic components. After removing them, wipe the hearing aids with a soft, dry cloth.(If your hearing aid comes into contact with water or solvents wipe off immediately with a soft dry cloth)
  • Every day check your hearing aid and earpiece for earwax or moisture deposits and clean if necessary. Use a special brush for this purpose. Always clean the hearing aids from top to bottom to prevent earwax or dust particles from getting inside the hearing aids.
  • If the volume of a hearing aid decreases, the earwax filter may be blocked. Either replace the earwax filter or consult with your hearing care professional.

Important for In-The-ear hearing aids
Because the electronics of an In-The-Ear aid are built into the earpiece (in the shell), these aids are particularly prone to damage due to earwax, moisture, and dirt.

How to properly clean and care for your Behind-The-Ear hearing aids

The removed earpiece should be cleaned daily (use either the cleaning cloths from the Phonak Cleaning and Care Line or a soft damp cloth).

While cleaning, carefully check the opening of the earpiece. It should not be blocked because the sound to and from the hearing aid will become distorted or will be unable to be heard at all. Clean the earpiece thoroughly at least once a week. Ask your hearing care professional about the Phonak Cleaning and Care Line products.

Consult with your hearing care professional if:

  • You experience discomfort or pain despite correct placement of the earpiece.
  • Earwax can no longer be removed from the earpiece opening.
  • The earpiece tube is yellow and brittle.

You can no longer adjust to the desired volume because the hearing aid starts to whistle.

Important for Behind-The-Ear hearing aids
Always separate the earpiece from the hearing aid before cleaning it. The hearing aid should never come into contact with water! When you connect the earpiece to your hearing aid, it has to be absolutely dry. It is best to dry the tube with a puff of air using an air puffer (do not blow air through the tube from your mouth). You can get this inexpensive accessory from your hearing care professional.